Quality Assurance Manager

6 days ago

Cebu City, Central Visayas, Philippines Wipro Full time

At Wipro, we are looking for a talented Quality Assurance Manager to join our team.

Talent Acquisition Expert @ Wipro | Streamlining Hiring Processes, Boosting Recruitment Results

Designation: Quality Manager

Eligibility Criteria: Any Graduate/Postgraduate

Responsibilities:

  • Monitor agents for compliance with established processes, policies and guidelines.
  • Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
  • Analyze information and utilize to build recommendations to reduce errors and improve process performance.
  • Create and maintain tracking reports in relation to performance.
  • Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization.
  • Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.
  • Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.
  • Calibrate with the client quality team to ensure consistent delivery of quality assurance, creating and maintaining performance reporting.

Qualification:

  • Ability to conduct error analysis, identify process gaps and share process improvement ideas.
  • Ability to work closely with Central Quality team to conduct process improvements and Projects on multiple locations on a timely manner.
  • Proven ability to achieve and maintain departmental quality standards.
  • Strong written communication skills. Excellent grammar, spelling, and sentence construction.
  • Should have sound customer service skills and soft skills with prime focus being on customer satisfaction.
  • Ability to work with team members across locations and communicate with clients.
  • Self-Starter with ability to work independently and less supervision.
  • Team management & Performance Management skills.

  • Assurance Quality Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Augustea Ship Manning Philippines Inc Full time

    Join Our Team: Quality Assurance CoordinatorWe are seeking a highly skilled Quality Assurance Coordinator to join our team in Makati. As a key member of our operations team, you will be responsible for implementing quality control processes, utilizing analytical skills to manage quality assurance, overseeing quality management, and maintaining effective...

  • Quality Assurance Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Virginia Food, Inc (VFI) Full time

    Virginia Food, Inc (VFI) is seeking a Quality Assurance Manager to oversee our quality control processes in Compostela, Cebu.About the Role:Lead the implementation of Good Manufacturing Practices and Sanitation Standard Operating Procedures.Conduct regular inspections to ensure compliance with food safety regulations.Maintain accurate records of quality...

  • Quality Assurance Manager

    3 days ago

    Cebu City, Central Visayas, Philippines The Hird - Philippines Full time

    Quality Assurance Manager | Onsite | BPO (CEBU)The Hird - PhilippinesNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionLocation: Cebu City OnsiteStart Date: ASAPQualifications & Experience:Minimum 4-5 years of experience as a QA Manager (travel account or telco preferred).Must be a college level (at least 2nd year...

  • Leadership Quality Assurance

    2 days ago

    Cebu City, Central Visayas, Philippines The Hird - Philippines Full time

    Leadership Quality AssuranceAbout the OpportunityWe are seeking a highly motivated and experienced Quality Assurance Manager to lead our team at The Hird - Philippines. This is a challenging and rewarding role that requires strong leadership, analytical, and communication skills.Key Responsibilities:Lead and manage the quality assurance team for the travel...

  • Software Quality Assurance Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time

    At Stark Asia Solutions Inc., we are looking for a skilled Software Quality Assurance Manager to join our team. As a key member of our quality assurance process, you will be responsible for overseeing the development and implementation of testing strategies to ensure that our products meet company standards and customer expectations.About the RoleThis is an...

  • Quality Assurance Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Med Supply US Full time

    Job Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...

  • Quality Assurance Coordinator

    2 days ago

    Cebu City, Central Visayas, Philippines Augustea Ship Manning Philippines Inc Full time

    On-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionAugustea Ship Manning Philippines Inc. is dedicated to delivering the best possible service to clients by combining experience, quality commitment, and a constant drive for improvement. The company strives to meet diverse demands and needs while adhering to regulatory...

  • Quality Assurance Officer

    1 week ago

    Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    Join our mission in making lives betterSouthwestern University Medical Center is looking for a highly organized Quality Assurance Officer who can be a great partner in the compliance and monitoring of company quality assurance standards.Duties and Responsibilities:> Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm...

  • Quality Assurance Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from WiproTalent Acquisition Expert @ Wipro | Streamlining Hiring Processes, Boosting Recruitment ResultsDesignation: Quality ManagerEligibility Criteria: Any Graduate/PostgraduateResponsibilities:Monitor agents for compliance with established processes, policies and...

  • Quality Assurance Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Augustea Ship Manning Philippines Inc Full time

    About Augustea Ship Manning Philippines Inc.Our company is dedicated to delivering exceptional service to clients by combining experience, quality commitment, and a drive for improvement. We strive to meet diverse demands while adhering to regulatory requirements.We are seeking a skilled Quality Assurance Coordinator to join our team in Makati. As a key...

  • Quality Assurance Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Med Supply US Full time

    Job Summary:The Medical Service Quality Expert will be responsible for ensuring that our medical services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of interactions between customers and agents. This role involves reviewing service recordings, identifying issues, providing feedback, and developing...

  • Quality Assurance Manager

    5 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

    Job Summary:The Quality Assurance Manager at HGS Offshore Staffing Solutions is responsible for ensuring the highest quality standards are met across all client portfolios. This role involves working closely with offshore and training managers to implement quality-related processes, conduct quality audits, and analyze data to improve quality...

  • Quality Assurance Staff

    2 weeks ago

    Cebu City, Central Visayas, Philippines J-K Network Services Full time

    Company Profile: Leading manufacturing of miniature and illuminated switches for over half a century.Position: Quality Assurance StaffIndustry: Manufacturing CompanyWork arrangement: Onsite (Monday-Friday)Location: Lapu-lapu, Cebu CitySalary: Php 18,000 (Negotiable)Responsibilities:• Ensure that standards and safety regulations are observed• Address and...

  • Senior Quality Assurance Manager

    7 days ago

    Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time

    Quality Assurance Lead Assistant ManagerA dynamic opportunity awaits an experienced Quality Assurance Lead Assistant Manager to join EXL Service Philippines, Inc.Key Responsibilities:Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met.Collaborate with the...

  • Quality Assurance Analyst

    4 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you're working. QA has become synonymous with the software development process and technology products. However, jobs in quality...

  • Quality Assurance Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you're working. QA has become synonymous with the software development process and technology products. However, jobs in quality...

  • Quality Assurance

    2 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...

  • Quality Assurance Staff

    2 weeks ago

    Cebu City, Central Visayas, Philippines JK Network Services Full time

    Position: Quality Assurance StaffIndustry: Manufacturing CompanyWork arrangement: Onsite (Monday-Friday)Location: Lapu-lapu, Cebu CitySalary: Php 13,500 - Php 18,500 Responsibilities:•Ensure that standards and safety regulations are observed•Address and discuss issues and proposed solutions with superiors•Document quality assurance activities and...

  • Quality Assurance Staff

    3 weeks ago

    Cebu City, Central Visayas, Philippines J-K Network Services Full time

    Company Profile: Leading manufacturing of miniature and illuminated switches for over half a century.Position: Quality Assurance StaffIndustry: Manufacturing CompanyWork arrangement: Onsite (Monday-Friday)Location: Lapu-lapu, Cebu CitySalary: Php 18,000 (Negotiable)Responsibilities:• Ensure that standards and safety regulations are observed• Address and...

  • Quality Assurance Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    At Wipro Technologies, we are seeking a Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance and quality of processes within an account.Key Responsibilities:Develop audit plans as per SOP and allocate reviews to analysts.Monitor audits to ensure they are conducted as planned.Review...