Medical Information Support Professional

2 weeks ago

Porac, Philippines beBeeMedical Full time ₱1,200,000 - ₱2,000,000
Medical Information Specialist

We are seeking a Medical Information Specialist to join our team. This role is ideal for individuals who have a strong foundation in life sciences and excellent communication skills.

In this position, you will be responsible for responding to customer inquiries regarding medical and safety information. You will also be tasked with providing accurate and timely responses to these inquiries, utilizing approved labeling and company standard responses, published literature, and other data.

  • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client policies and practices.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations and ProPharma SOPs and WPs.
  • Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
  • Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data. Assist with writing custom medical information responses utilizing this data.
  • Log all inquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Maintain quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • Provide after-hours coverage on a rotated basis subject to business requirements.
  • Adhere to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
  • Comply with the Company's health and safety policies.

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