Highly Skilled Customer Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $80,000

Job Title: Customer Support Advocate

Description

We are seeking a highly skilled and experienced customer support professional to join our team. As a Customer Support Advocate, you will be the first point of contact for our clients, handling all customer communications from initial request through to resolution.

You will play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business. Your primary working hours will be between 2:00 PM – 10:00 PM PH Time, Tuesday through Saturday.

Key responsibilities include:

  • Becoming a product expert in all areas, having a deep understanding of how our platform works and its capabilities.
  • Owning customer communications and issues from initial contact until resolution, providing support via Intercom and occasional phone conversations.
  • Collecting customer feedback and influencing the direction of our product.
  • Identifying issues and engaging with the development team to escalate bugs, solve problems, or obtain missing information.
  • Developing and improving processes to scale support with our growing business.
  • Creating and maintaining internal and customer-facing documentation such as knowledge base articles.
Requirements

To succeed in this role, you must have:

  • Previous experience in a customer support role, preferably in a similar industry.
  • Proficiency with various software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, and Intercom.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organisational skills, with the ability to prioritise tasks effectively.
  • Good listening skills, with the ability to handle criticism without taking it personally.
  • Able to engage in robust and articulate dialogue while maintaining an open mind.
  • Autonomy and ability to work as part of a team, with a flexible approach to adapting to changing circumstances.
What We Offer

We provide a competitive salary, employee stock options, health/dental/vision benefits, education allowance, professional development funding, flexible working options, home office support, employee recognition, and wellness programs.

As an equal opportunity employer, we welcome applicants from diverse backgrounds and ensure that all qualified individuals receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

We strive to create a collaborative, open, and transparent culture, providing opportunities for growth and development. Our platform integrates with leading apps, automating workflows to reduce late payments, unbilled work, and repetitive admin.

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