Customer Support Specialist

24 hours ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time $55,000 - $75,000
Job Title: Support Specialist

We are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to end-users via phone, email, and chat.

About the Role:

This is a full-time position that involves working with customers to resolve their technical issues in a timely and efficient manner. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong technical background.

Key Responsibilities:
  • Provide End User Support via multiple channels (phone, email, chat)
  • Manage incidents and requests within the ServiceNow ticketing system
  • Perform daily ticket follow-ups with end-users
  • Resolve username and password problems
  • Perform uninstall/reinstall of approved software applications to devices
  • Provide Multifactor Authentication, Single Sign-On and VPN Support
  • Perform software and application support
  • Provide remote hardware support for various devices
Requirements:
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Experience remotely troubleshooting windows hardware and software break/fix issues
  • 2-3 years of progressive experience in a Technical Support role
  • Technical proficiency with common hardware, software, and technologies
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts
  • Understanding of call center metrics and KPIs
  • College or technology school degree preferred
  • Ability to multi-task and experience working in a fast-paced environment
  • Strong technical troubleshooting and customer service skills
  • Strong verbal and written communication skills

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