Software Solutions Expert

4 hours ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time $60,000 - $80,000
Job Overview

The Software Support Specialist II plays a pivotal role in delivering exceptional support to our partners by troubleshooting and resolving product issues or questions.

Key Responsibilities:
  • Provides high-quality support with a strong emphasis on attention to detail, ensuring seamless resolution of partner inquiries
  • Conducts thorough research, analyzes findings, and documents results to guarantee effective issue resolution and knowledge base development
  • Maintains an in-depth understanding of our products and services, providing expert guidance to partners during interactions
  • Collaborates closely with cross-functional teams to identify and resolve complex issues through active problem-solving and communication
  • Develops and maintains a comprehensive knowledge base of our products and services to provide accurate and timely support
  • Evaluates business data to identify areas of opportunity for partners to optimize their business strategies and drive growth
  • Leads junior team members through regular queue reviews, offering guidance on best practices and fostering professional growth
  • Identifies and escalates trending issues and potential software defects to leadership and development teams for prompt resolution
  • Serves as an escalation point for complex issues and communicates new release features and improvements to partners
Requirements:

To succeed in this role, the ideal candidate must possess excellent written and verbal communication skills, strong interpersonal skills, and the ability to work independently with general supervision.

  • Ability to adapt quickly to new technology and processes as required by partners
  • Strong desire to help partners and peers achieve success and drive business outcomes
  • Organized and detail-oriented approach to work, ensuring efficient task management and completion
  • Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets to drive informed decision-making

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