Workforce Management Expert
5 days ago
**Job Description:**
VXI Global Holdings is seeking a highly skilled Workforce Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring queue real-time and analyzing staffing levels vis-a-vis call volumes and production issues.
Key Responsibilities:
- Monitor and analyze real-time staffing levels and call volumes to ensure optimal resource allocation.
- Analyze and address production issues in real-time to minimize downtime.
- Prepare daily analysis on employee schedule adherence and management of off-line exceptions.
**Requirements:**
- At least 1 year of experience in Workforce Management.
- Open to agent profile with at least 6 months experience and must be knowledgeable in Workforce Management.
- Amenable to report to our site.
**About Us:**
VXI Global Holdings is a leading provider of customer management services. Our team is dedicated to delivering exceptional service and quality to our clients. If you are passionate about providing excellent customer service and have a strong background in Workforce Management, we encourage you to apply for this exciting opportunity.
-
Workforce Management Associate
5 days ago
Davao City, Davao, Philippines Outsource USA Full timeWorkforce Management Associate Job DescriptionThe Workforce Management Associate will be responsible for ensuring the smooth operation of timekeeping processes, analyzing employee data, and generating reports for the HR and management teams.Responsibilities Manage timekeeping processes to ensure accuracy and efficiency. Develop and maintain reports to track...
-
Workforce Performance Manager
5 days ago
Davao City, Davao, Philippines ibex Full time**Job Description:**The Contact Center Optimization Specialist is responsible for managing and balancing service levels across various programs, locations, lines of business, and products. The ideal candidate will have a strong background in real-time monitoring and workforce analysis, with expertise in MS Excel and relevant WF tools such as IEX and CMS.Main...
-
HR Manager
2 days ago
Davao City, Davao, Philippines Personal Collection Direct Selling Inc. Full timeAccountabilitiesServe as a strategic partner to Commercial Operations Mindanao, aligning HR initiatives with business objectives.Oversee talent management functions, including recruitment, workforce planning, and succession planning.Provide expert guidance in all areas of human resources management, including employee relations, performance management, and...
-
Workforce Management Expert
7 days ago
Davao City, Davao, Philippines UnitedHealth Group Full timeAbout This Opportunity:We are excited to offer a challenging and rewarding career opportunity for a skilled Capacity Planner to join our team at Optum. As a key member of our team, you will have the opportunity to work with a talented team of professionals dedicated to improving health outcomes.The ideal candidate will have 3+ years of senior-level...
-
Workforce Optimization Specialist
2 days ago
Davao City, Davao, Philippines ibex Full timeAbout the RoleThe Real Time Analyst plays a crucial part in managing and balancing service levels for the call center across programs, internal locations, lines of business, and products. This analyst is responsible for monitoring real-time call volume and schedule conformance to efficiently utilize staffing resources and meet contractual obligations.Key...
-
Workforce Management/Real Time Analyst
4 days ago
Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full timeShareJob DescriptionGovernment Mandated BenefitsInsurance Health & WellnessLife Insurance, HMODescriptionTranscom is looking for talented individuals like you to join our awesome team Be the next Real-Time Analyst for our Transcom Davao site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real-Time Analyst, you will manage all call...
-
Workforce Optimization Expert
4 days ago
Davao City, Davao, Philippines Transcom Worldwide Philippines, Inc. Full timeWe are looking for a highly skilled Real-Time Analyst to join our team at Transcom Worldwide Philippines, Inc. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our contact center.Key ResponsibilitiesManage all call center traffic to meet customer service level agreements.Provide real-time and...
-
Mental Health Team Lead
3 days ago
Davao City, Davao, Philippines Zevo Health Full timeClinical Expertise in Corporate Settings">The ideal candidate will have extensive experience working with diverse corporate clients, providing clinical therapy services and delivering wellbeing programs.With a strong background in psychology or psychotherapy, you will be responsible for ensuring our client is delighted with our service. This includes...
-
Workforce Real Time Analyst
7 days ago
Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full timeThe Workforce Specialist (Real Time Analyst) is responsible for real-time management of the center and/or program's service level performance and other KPIs. This includes ensuring that agents remain in adherence to their plotted on and off phone schedules and that activities continue to occur as planned or as best as performance allows. The RTA is...
-
Database Management Expert
6 days ago
Davao City, Davao, Philippines Arcee Lalaine Photo Copy Services Bolton Full timeAt Arcee Lalaine Photo Copy Services Bolton, we strive to deliver exceptional digital experiences to our clients. To achieve this goal, we need a skilled Database Management Expert who can ensure the accuracy and efficiency of our data processing operations.About the Job RequirementsThe successful candidate will be responsible for managing and maintaining...
-
Workforce Management Strategist
5 days ago
Davao City, Davao, Philippines UnitedHealth Group Full timeJob DescriptionYou will play a key role in conducting and managing outcomes of various studies. You will be responsible for analyzing, reviewing, and forecasting data for operational and business planning.As a member of our elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting...
-
Call Center Operations Manager
5 days ago
Davao City, Davao, Philippines VXI Global Holdings Full time**Job Title:** Staffing Optimization Specialist**Job Summary:** We are seeking a highly skilled Workforce Specialist to join our operations team at VXI Global Holdings. This role requires a high level of expertise in Workforce Management and a passion for delivering exceptional results.**Responsibilities:**Monitor and analyze real-time staffing levels and...
-
Regional HR Manager
6 days ago
Davao City, Davao, Philippines Personal Collection Direct Selling Inc. Full timeJob QualificationsCurrently residing in Mindanao areas.At least 10- 15 years experience in Human Resources / as an HR Business PartnerBackground in Talent Management and Employee relations.Job DescriptionThe Regional HR manager (HRBP) serves as a strategic partner to Commercial Operations Mindanao. He/She will align HR initiatives with business objectives to...
-
Warehouse Management Expert
2 days ago
Davao City, Davao, Philippines CUBEWORK PH CORP Full timeJob DescriptionWe are seeking a seasoned Warehouse Management Expert to join our team in Davao, Philippines. As a key member of our logistics team, you will be responsible for implementing and supporting our Warehouse Management System (WMS) across various client sites. Your primary focus will be on ensuring seamless system deployments, effective client...
-
Operations and Facilities Management Expert
2 days ago
Davao City, Davao, Philippines ENGINEERINGUK Full timeWe are looking for an experienced Operations and Facilities Management Expert to join our team. As a key member of our operations team, you will be responsible for managing and overseeing service level agreement (SLA) compliance of third-party agencies on Inventory and Merchandising Specialist (IMS) hiring, deployment, and coverage, as well as billings.You...
-
Service Level Expert
5 days ago
Davao City, Davao, Philippines ibex Full time**About the Position:**The Workforce Performance Manager is responsible for managing and balancing service levels across various programs, locations, lines of business, and products. This role requires a strong background in real-time monitoring and workforce analysis, with expertise in MS Excel and relevant WF tools such as IEX and CMS.Main...
-
Mechanical Engineer
7 days ago
Davao City, Davao, Philippines Vicente T. Lao Construction Full timeJob Overview:Vicente T. Lao Construction is a leading construction company in Mindanao, and we are currently looking for a skilled Mechanical Engineer - Fuel Management Expert to join our team.The successful candidate will be responsible for overseeing the management of our fuel supplies, including daily checking and monitoring of diesel inventory, as well...
-
Sourcing Expert
2 days ago
Davao City, Davao, Philippines DC INVEST INC Full timeSourcing Expert sought for DC INVEST INC!About the PositionWe're looking for a highly skilled Sourcing Expert to join our team, with 2-5 years of experience in procurement, purchasing, or supply chain management.Key Responsibilities:Developing and implementing effective sourcing strategies to drive business growth and profitability.Analyzing market trends...
-
Global Service Delivery Specialist
3 days ago
Davao City, Davao, Philippines Zevo Health Full timeMental Health Expertise in Corporate Environments">We are seeking a highly experienced Mental Health Professional to join our team as a Psychological Support Services Director.Your primary responsibility will be to provide expert clinical guidance and support to our clients in the Trust and Safety industry, ensuring that their wellbeing needs are met.You...
-
Hiring Process Manager
5 hours ago
Davao City, Davao, Philippines St Trinity Property Group Full timeJob Summary:We are seeking a highly skilled Hiring Process Manager to join our team. The ideal candidate will have 5+ years of experience in Talent Acquisition, Recruitment, or HR, preferably in a high-growth environment.The Hiring Process Manager will oversee a remote team of three and manage the full recruitment pipeline for over 50+ hires annually with an...