Workforce Management Expert

5 days ago


Davao City, Davao, Philippines VXI Global Holdings Full time

**Job Description:**

VXI Global Holdings is seeking a highly skilled Workforce Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring queue real-time and analyzing staffing levels vis-a-vis call volumes and production issues.

Key Responsibilities:

  • Monitor and analyze real-time staffing levels and call volumes to ensure optimal resource allocation.
  • Analyze and address production issues in real-time to minimize downtime.
  • Prepare daily analysis on employee schedule adherence and management of off-line exceptions.

**Requirements:**

  • At least 1 year of experience in Workforce Management.
  • Open to agent profile with at least 6 months experience and must be knowledgeable in Workforce Management.
  • Amenable to report to our site.

**About Us:**

VXI Global Holdings is a leading provider of customer management services. Our team is dedicated to delivering exceptional service and quality to our clients. If you are passionate about providing excellent customer service and have a strong background in Workforce Management, we encourage you to apply for this exciting opportunity.



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