Intake Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time $10,000 - $12,000

Job Title: Customer Service Representative

Job Description

We are seeking a highly skilled and compassionate customer service representative to join our team. As a critical point of contact, you will be responsible for managing client inquiries, resolving issues, and providing exceptional support.

Key Responsibilities
  • Manage requests, inquiries, and support of client needs; respond to emails; resolve issues; provide copies of documents.
  • Respond to incoming messages within 1 business day.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.
Requirements

To succeed in this role, you must possess:

  • Self-motivation
  • Proactivity
  • Accountability
  • Compassion
  • Growth-oriented mindset
Benefits

This role offers a unique opportunity to work with a dynamic team and develop valuable skills. If you are a motivated individual who excels in customer-facing roles, we encourage you to apply.

About Us

We value our employees and strive to create a supportive work environment. If you are interested in joining our team, please submit your application.

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