Service Desk Support Specialist
3 weeks ago
At Seidotech Solutions Corp., we are seeking a highly skilled Service Desk Engineer 1 to join our Technical Engineering Center (TEC) team. As a Service Desk Engineer 1, you will play a critical role in providing remote technical support to our customers in a 24x7x365 environment.
Key Responsibilities:- Provide first contact support to customers via telephone, web portal, email, and chat to ensure timely and effective resolution of end-user issues.
- Follow-up on open tickets, keeping clients informed of any updates to their tickets.
- Record, track, and document service desk incidents within our Service Desk application.
- Collaborate with team members to identify solutions to customer support requests and escalate to senior team members or external resources as needed.
- Provide first-tier support for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, and basic application and hardware troubleshooting.
- Add users, remove users, reset passwords, and change folder permissions.
- Utilize remote access solutions and support on various topics, including VPN clients, Terminal Services, and Citrix.
- Troubleshoot issues using the latest versions of Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications.
- Must be fluent in German.
- A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.
- Stellar written/verbal communication and customer service skills to maintain high collaboration and interaction with clients and colleagues.
- Ability to defuse potentially difficult situations with angry or unpleasant clients.
- Sound judgment and decision-making skills to make decisions that affect customers without consulting a supervisor.
- Ability to deliver excellence independently and excel in a fast-paced, high-stress Service level Agreement (SLA) driven environment.
- Ability to perform a variety of duties, often changing from one task to another of a different nature.
- Strong attention to detail to ensure accurate and complete work.
- Availability to work flexible hours, including night shifts and/or weekends.
- An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred.
- Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate, and Apple Certified Support Professional.
-
Service Desk Engineer
3 weeks ago
Mabalacat, Central Luzon, Philippines Seidotech Solutions Corp. Full timeJob Title: Service Desk EngineerSeidotech Solutions Corp. is seeking a highly skilled Service Desk Engineer to join our Technical Engineering Center (TEC) team. As a Service Desk Engineer, you will provide remote technical support to customers in a 24x7x365 environment.Key Responsibilities:Provide first contact support of incoming requests via telephone, web...
-
Technical Support Specialist
2 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeKMC Solutions Inc is seeking a skilled Technical Support Specialist to provide technical assistance to end-users and ensure the smooth operation of our IT infrastructure. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.Main Responsibilities:First-Line Investigation and Diagnosis:...
-
Service Desk Engineer
3 weeks ago
Mabalacat, Central Luzon, Philippines Seidotech Solutions Corp. Full timeAbout the RoleAs a Service Desk Engineer at Seidotech Solutions Corp., you will be part of our Technical Engineering Center (TEC) team, providing remote technical support to our customers in a 24/7 environment. This role requires a strong desire to learn and grow, as well as excellent customer service skills.Key ResponsibilitiesProvide first contact support...
-
IT Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines ABSI Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Support professional to join our team at ABSI. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesAssist in troubleshooting IT tools, both hardware and...
-
IT Infrastructure Support Specialist
2 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeAt KMC Solutions Inc, we are seeking a skilled IT Infrastructure Support Specialist to provide technical and non-technical assistance to all end-users and IT infrastructure support.Main Responsibilities:Provide technical assistance to end-usersSupport IT infrastructureAssist with non-technical tasksThis role is ideal for individuals who enjoy working in a...
-
Customer Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines Valeros Business Company Full timeJob SummaryAs a Customer Support Specialist at Valeros Business Company, you will be responsible for providing exceptional customer service and support to clients. This is a full-time on-site role that requires strong interpersonal skills, computer literacy, and the ability to prioritize and manage time efficiently.Key Responsibilities Provide customer...
-
Office Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines EMA CAPITAL CORPORATION Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at EMA CAPITAL CORPORATION. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our financial services.Key ResponsibilitiesWithdrawal Processing: Assist in the preparation of withdrawal slips,...
-
Administrative Support Specialist
6 days ago
Mabalacat, Central Luzon, Philippines MYUNG DANG PLUS DEVELOPMENT, INC. Full timeJob SummaryWe are seeking a highly skilled Administrative Support Specialist to join our team at MYUNG DANG PLUS DEVELOPMENT, INC. The successful candidate will possess excellent computer skills and proficiency, as well as strong interpersonal and analytical skills.ResponsibilitiesSupport the administration of the companyProvide administrative assistance to...
-
Logistics Support Specialist
1 week ago
Mabalacat, Central Luzon, Philippines MYUNG DANG PLUS DEVELOPMENT, INC. Full timeJob Summary: We are seeking a highly skilled and experienced Logistics Support Specialist to join our team at MYUNG DANG PLUS DEVELOPMENT, INC. The ideal candidate will have a strong background in logistics and administration, with excellent communication and problem-solving skills.Key Responsibilities:Logistics and Administration: Provide administrative...
-
Customer Service Representative
3 weeks ago
Mabalacat, Central Luzon, Philippines Velasco Outsourcing Company Full timeVirtual Process SpecialistWe are seeking a highly motivated and detail-oriented Virtual Process Specialist to join our team at Velasco Outsourcing Company. As a Virtual Process Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Experience Associate
3 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeCustomer Experience AssociateThe Customer Experience Associate is a key member of our team at KMC Solutions Inc, responsible for providing exceptional service to our clients and ensuring a positive experience for all visitors to our office.Key Responsibilities:Front Desk Management: Provide support on the reception/front desk, answering calls and inquiries,...
-
IT Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full time**Job Summary**KMC Solutions Inc is seeking a highly motivated and detail-oriented individual to fill the role of IT OSS Part-Time Employment. As a key member of our team, you will provide technical and non-technical assistance to all end-users and IT infrastructure support.Main ResponsibilitiesProvide technical assistance to end-users, including...
-
IT Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeKey Responsibilities:The IT OSS Part-Time Employment role at KMC Solutions Inc. involves providing technical and non-technical assistance to end-users and supporting the company's IT infrastructure.Main Responsibilities:Offer technical support to all end-usersProvide non-technical assistance as neededSupport the company's IT infrastructureRequirements:To be...
-
Customer Service Representative
3 weeks ago
Mabalacat, Central Luzon, Philippines Valeros Business Company Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Valeros Business Company.Key Responsibilities:Provide exceptional customer service and support via phone and other communication channels.Resolve customer complaints and issues in a timely and professional manner.Work collaboratively with internal teams to...
-
Procurement and Supply Chain Specialist
1 week ago
Mabalacat, Central Luzon, Philippines Filinvest Group Full timeAs a key member of the Filinvest Group, the Procurement and Supply Chain Specialist will play a crucial role in ensuring the timely and cost-effective acquisition of materials and services.Main ResponsibilitiesProcurement - Obtain the best quality materials and services at the right time in the most cost-effective manner.Supply Chain Management - Work...
-
Industrial Operations Specialist
1 week ago
Mabalacat, Central Luzon, Philippines 7107 Concrete Careers Inc. Full timeJob Title: Industrial Operations Specialist7107 Concrete Careers Inc. is seeking an Industrial Operations Specialist to support the development of efficient production systems.Develop and implement job evaluation programs to improve workflow efficiency.Collaborate with cross-functional teams to eliminate wastefulness in production processes.Design and...
-
Customer Service Representative
3 weeks ago
Mabalacat, Central Luzon, Philippines Velasco Outsourcing Company Full timeVirtual Process OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Virtual Process Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone and...
-
Customer Experience Associate
3 weeks ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeCustomer Experience AssociateThe Customer Experience Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our clients. Key responsibilities include:Managing the front desk and reception areaWelcoming and assisting clients, visitors, and applicantsResponding to inquiries and...
-
Customer Support Specialist
3 weeks ago
Mabalacat, Central Luzon, Philippines Valeros Business Company Full timeJob Title: Call Center Agent - Virtual ProcessThis is a full-time on-site role for a Call Center Agent - Virtual Process at Valeros Business Company in Clark Pampanga. The Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and utilizing strong interpersonal skills to assist clients. Computer literacy is...
-
Cybersecurity Compliance Specialist
1 day ago
Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full timeVikingCloud is a leading cybersecurity and compliance company, providing businesses with a single solution for informed risk mitigation decisions. Our Asgard Platform continuously monitors over 6+ billion online events daily, making us the trusted partner of 4+ million customers.Main ResponsibilitiesDeliver exceptional customer service in all...