Technical Support Specialist

2 weeks ago


Mabalacat, Central Luzon, Philippines KMC Solutions Inc Full time

KMC Solutions Inc is seeking a skilled Technical Support Specialist to provide technical assistance to end-users and ensure the smooth operation of our IT infrastructure. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.

Main Responsibilities:
  • First-Line Investigation and Diagnosis: Provide timely and effective investigation and diagnosis of IT-related issues.
  • Incident Resolution: Resolve and close incidents/service requests as per help desk procedures and allocated timelines.
  • Escalation: Escalate unresolved incidents/service requests within agreed timescales.
  • Logging and Communication: Log relevant incident/service request details per help desk procedures and communicate with clients regarding incident progress.
  • Hardware and Software Maintenance: Conduct hardware and software maintenance and support, including IMAC (Install, Move, Add and Change) and local network support.
  • Asset Management: Assist the Asset Management Team in inventory of IT assets and perform deployment and movement of IT assets.

The successful candidate will have a working knowledge of office automation products and computer peripherals, as well as excellent communication and problem-solving skills.



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