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Customer Care Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Sapient Global Career Full time

Sapient Global Career is a dynamic organization that values growth, fun, and making a difference. We're seeking an experienced Technical Support Agent to provide top-notch technical support and troubleshooting for our clients in Metro Manila.

Key Responsibilities:

  • Provide exceptional technical support and troubleshooting services for various tech products and services.
  • Collaborate with customers to resolve technical issues and improve their overall experience.
  • Develop and maintain knowledge of hardware, software, and connectivity problems to offer accurate solutions.
  • Process service requests and follow up to ensure high levels of customer satisfaction.
  • Identify and escalate complex technical issues to ensure timely resolution.
  • Maintain accurate records of support interactions and resolutions.

As a member of our team, you'll enjoy a competitive salary, monthly commissions, opportunities for professional growth, HMO with dependents, free snacks, and a chance to work with cutting-edge technology.