Retail Customer Care Specialist
3 days ago
At NEKSJOB, we pride ourselves on providing top-notch customer experiences. Our team is dedicated to delivering exceptional service, fostering strong relationships, and driving business growth.
Role DescriptionThe Retail Customer Care Specialist will be instrumental in shaping our customers' perceptions of our brand. Your key responsibilities will include:
- Responding to customer inquiries via phone, addressing their questions and concerns professionally.
- Handling purchase and return transactions efficiently, maintaining accuracy in order status updates.
- Documenting customer interactions, updating information as needed.
- Nurturing strong relationships with customers, making them feel valued and supported.
- Escalating unresolved issues, collaborating with internal teams to resolve these efficiently.
To succeed in this critical role, you should have:
- At least 6 months of direct customer-facing experience, preferably in sales-related settings.
We value our employees and offer a range of benefits, including:
- A comprehensive salary package of PHP 21,000 per month
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