Customer Support Operations Lead

2 weeks ago

Manila, National Capital Region, Philippines beBeeAdmin Full time $40,000 - $80,000
AI and Zendesk Expert Wanted

We're looking for a skilled professional to lead our customer support operations by overseeing workflows, queue management, and collaborating with cross-functional teams.

Key Responsibilities:
  • Optimize Zendesk workflows and queues.
  • Work closely with cross-functional teams to enhance customer support performance.
  • Implement AI solutions within Zendesk.
  • Document workflows and suggest process improvements.
Requirements:
  • Zendesk Certified Administrator certification.
  • Expertise in automation, triggers, and queue management.
  • Experience with AI setup and integrations within Zendesk.
  • Strong analytical and problem-solving skills.
  • Effective communication and collaboration abilities.
  • Proficiency in reporting and presentation creation.
What We Offer:
  • A dynamic work environment with world-class talents.
  • Growth opportunities for both personal and professional development.
  • An inclusive space that values diversity, equity, and inclusion.
  • Ongoing learning and career advancement.
  • Comprehensive benefits package including remote work options, 15 paid holidays, and more.

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