Enterprise Support Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled professional to provide post-sales support for our clients.

The successful candidate will play an integral part in supporting the adoption and use of Atlassian products, providing valuable feedback to product and sales teams to drive continuous improvement.

Key Responsibilities
  • Provide billing, quoting, and licensing support for internal sales teams and external customers.
  • Demonstrate exceptional customer service skills to delight customers.
  • Learn new systems and processes to support post-sales activities for clients.
  • Collaborate with a geographically dispersed team and other departments to ensure seamless customer experiences.
  • Be flexible and adaptable while maintaining high levels of customer satisfaction.
  • Identify process gaps and recommend effective solutions to improve workflows.
Requirements
  • Extensive background in customer and sales support through various channels.
  • Strong customer service skills with empathy, positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting end-to-end order management processes.
  • Excellent written and spoken English to convey technical issues clearly.
  • Ability to work under pressure and adapt to high volumes and demands.
  • Robust multitasking skills with strong attention to detail.
  • Ability to identify process gaps and propose effective solutions.
  • A positive attitude with a sense of urgency and timely execution.
  • Flexibility to shift between tasks with ease and proficiency.
  • Strong understanding of software billing and licensing.
  • Familiarity with ERP systems and Salesforce is essential.
  • Previous experience in B2B or B2C support providing billing and licensing support.
Preferred Qualifications
  • Familiarity with Atlassian's suite of products, particularly Jira Service Desk and Confluence.
  • Experience in the enterprise software industry.
  • Experience in process improvement and project management.

At Atlassian, we value diversity and inclusion. We strive to create an environment where everyone feels welcome and supported.

About Us

We are a distributed-first company with a focus on teamwork and collaboration. Our software helps teams all over the world achieve their goals.

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