Customer Experience Representative
5 days ago
- Customer Experience Representative (CER) at a car dealership builds customer loyalty by managing relationships, addressing concerns, gathering feedback, and promoting dealership services. Their responsibilities include handling inquiries, resolving complaints by coordinating with other departments, scheduling service appointments, and conducting post-sale follow-ups to gauge satisfaction and identify improvement areas. They also contribute to maintaining a positive dealership atmosphere and promoting offers to enhance the overall customer experience.
Key Responsibilities
- Customer communication and support
- Customer front-line: Act as the main point of contact for customer inquiries, concerns, and requests via phone, email, or in-person.
- Post-sale follow-up: Conduct after-sales follow-up calls or messages to gather feedback on the sales and delivery experience.
- Service reminders: Remind customers about upcoming preventive maintenance service (PMS) schedules and confirm their appointments.
- Service updates: Provide customers with timely updates on the status of their vehicle while it is in the service center.
- Transactional updates: Keep customers informed on transaction statuses, such as vehicle registration with the Land Transportation Office (LTO) or plate availability.
Customer issue resolution
- Complaint handling: Address and resolve customer complaints promptly and professionally, coordinating with other departments as needed.
Administrative and brand representation
- Reporting: Prepare and submit regular reports to management on customer concerns, satisfaction metrics, and follow-up activities.
Skills and Qualification With :
Good Communication Skills
Interpersonal and Customer Service
Active Listening and Adaptability
Computer Literate
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
-
Customer Experience Representative
5 days ago
Lipa City, Calabarzon, Philippines ResultsCX Full timeHiring nowWant to work near your home in the south? This is the best time to move to a greater career at ResultsCX Lipa S howcase your skills and be recognized for your achievements as a Customer Experience Represent at iv e At ResultsCX, we provide exceptional customer service to our clients while making a better community for our employees.What's Your...
-
Customer Service Representative
5 days ago
Paranaque City, Calabarzon, Philippines Collabera Digital Full time ₱150,000 - ₱250,000 per yearAscendion Philippines ishiringforCustomer Service Representative (1 Interview Only)Position: Customer Service RepresentativeSet up: Hybrid ( Monday-Friday Only)Work Location: Paranaque, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPAt least 1 year relevant...
-
Customer Service Representative
1 week ago
Lipa City, Calabarzon, Philippines ResultsCX Full time ₱150,000 - ₱250,000 per yearCustomer Experience Representative - LipaHiring nowWant to work near your home in the south? This is the best time to move to a greater career at ResultsCX Lipa S howcase your skills and be recognized for your achievements as a Customer Service Represent at iv e At ResultsCX, we provide exceptional customer service to our clients while making a better...
-
𝗠𝗘𝗗𝗜𝗖𝗔𝗟 𝗦𝗔𝗟𝗘𝗦 𝗥𝗘𝗣𝗥𝗘𝗦𝗘𝗡𝗧𝗔𝗧𝗜𝗩𝗘
5 days ago
San Pablo City, Calabarzon, Philippines Optimedevices Corporation Full time ₱900,000 - ₱1,200,000 per year𝗕𝗮𝘀𝗲 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: San Pablo City, Laguna | Coverage: Southern Tagalog / CALABARZONOptimedevices Medical Equipment and Supplies Trading is looking for an experienced and driven Medical Sales Representative to join our growing team If you are passionate about healthcare and sales, this is the role for...
-
Customer Service Representatives
1 week ago
Lipa City, Calabarzon, Philippines Private Advertiser Full time ₱20,000 - ₱25,000 per yearJob Title: Customer Service Representative Location: Lipa City Employment Type: Full-TimeWe arelooking for enthusiastic and dedicated Customer Service Representatives to join our growing team.What You'll Do:Handle inbound customer interactions with professionalism and empathyResolve customer inquiries, complaints, and issues efficientlyProvide accurate...
-
Customer Service Representatives
1 week ago
Lipa City, Calabarzon, Philippines Private Advertiser Full time ₱180,000 - ₱360,000 per yearJob Title: Customer Service Representative Location: Lipa City Employment Type: Full-Time/SeasonalWe arelooking for enthusiastic and dedicated Customer Service Representatives to join our growing team.What You'll Do:Handle inbound customer interactions with professionalism and empathyResolve customer inquiries, complaints, and issues efficientlyProvide...
-
Customer Service Representative
1 week ago
Paranaque City, Calabarzon, Philippines Asticom Technology Inc Full time ₱150,000 - ₱250,000 per yearWe are looking for a dedicated and customer-focused Customer Service Representative (CSR) to handle customer inquiries, requests, and concerns through various communication channels. The role is responsible for providing excellent service, ensuring customer satisfaction, and maintaining positive client relationships. The ideal candidate has strong...
-
Customer Service Representative
5 days ago
Paranaque City, Calabarzon, Philippines Straive Full time ₱240,000 - ₱480,000 per yearKey Responsibilities:Handle inbound/outbound customer calls professionally.Provide accurate information and resolve customer inquiries efficiently.Maintain a positive and helpful attitude while assisting customers.Achieve sales targets and contribute to team performance.Qualifications:Previous experience as a Customer Service Representative (voice),...
-
Customer Service Representative
1 week ago
Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full time ₱150,000 - ₱250,000 per yearJob Title: Directory Assistance RepresentativeLocation: Sucat (Onsite)Job Type: Full-Time | PermanentJob Overview:We are looking for a Directory Assistance Representative to join our team. In this role, you will assist customers in locating telephone listings across residential, commercial, and government databases. If you have strong communication skills...
-
Customer Service Representative
2 weeks ago
Antipolo City, Calabarzon, Philippines TREXAN CAREER SYSTEMS Full time ₱216,000 - ₱324,000 per yearJob Opportunity: BPO Customer Service RepresentativeLocation: Bridgetowne SiteSalary: Up to PHP 27,000 Monthly (Salary Package + Incentives + Benefits)Virtual Hiring ProcessAre you ready to be part of a dynamic team? Join us at [Company Name] and start your exciting career as a Customer Service Representative at our Bridgetowne siteWe are looking for...