Podcast Content Coordinator

6 days ago


Pasig, National Capital Region, Philippines Podcastnetwork Full time
About the Role

We are seeking a highly organized and proactive Podcast Content Coordinator to serve as the primary point of contact for clients using PodMachine's platform. This role focuses on ensuring a seamless customer experience by handling inquiries, managing support tickets, and assisting with onboarding.

The ideal candidate is highly organized, able to prioritize tasks effectively, and passionate about providing excellent customer support while identifying opportunities to enhance client satisfaction and engagement.

Key Responsibilities:
  1. Client Onboarding: Assist customers with setup, navigation, and optimization of PodMachine's platform.
  2. Issue Resolution: Delegate customer requests to the production team and ensure timely resolution.
  3. Quality Assurance: Conduct quality assurance checks to maintain service standards.
  4. Process Optimization: Continuously optimize customer success processes and workflows.
Requirements:
  • Bachelor's degree in Communication, Marketing, Business, or a related field.
  • At least 1 year of experience in customer service, account management, or a similar role.
  • Strong verbal and written communication skills to interact professionally with clients.
  • Experience with client onboarding and customer support processes is a plus.


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