Customer Support Associate

2 months ago


Shaw Mandaluyong, Philippines GDV Outsourcing Full time
About the Role
This is a full-time position for an Agent who will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction in a dynamic work environment.

Our ideal candidate is a detail-oriented individual with excellent communication skills and the ability to multitask efficiently. The right person will possess strong problem-solving skills, effective conflict resolution techniques, and the capacity to adapt quickly to changing situations.

The Customer Support Associate will be primarily based at our Mandaluyong site, working closely with other team members to deliver exceptional customer experiences. A virtual hiring process ensures flexibility for candidates from various locations.

We offer competitive compensation ranging up to 24,500 (dependent on specific campaigns), making this role an attractive opportunity for those seeking rewarding careers in customer service.

Key Responsibilities:
• Handle customer inquiries via multiple channels (phone, email, chat) and respond promptly
• Resolve customer complaints in a fair and professional manner
• Collaborate with colleagues to achieve business objectives and drive growth
• Utilize computer literacy skills to address customer needs effectively
• Maintain accurate records of customer interactions and transactions

Requirements:
• At least 6 months experience in a BPO industry or a related field, with a high school or college diploma
• Excellent English communication skills, both written and verbal
• Strong customer service and support skills, including conflict resolution expertise
• Ability to multi-task and prioritize tasks efficiently
• Detail-oriented with a keen eye for accuracy and quality
• Comfortable working in a fast-paced environment with diverse customer demands

What We Offer:
As a valued member of our team, you can expect:
  1. • Competitive salary up to 24,500, dependent on campaign specifics
  2. A supportive and inclusive work environment where collaboration and growth thrive


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