Customer Support Specialist Mandaluyong Position

1 day ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
Job Overview

Neksjob Corporation is seeking a highly skilled and dedicated Customer Service Associate to join our team in Mandaluyong.

Responsibilities

The successful candidate will be responsible for providing exceptional customer service support while adhering to the defined scope of work and service level agreements. Key responsibilities include:

  • Handling customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues.
  • Maintaining high standards of call quality and performance metrics in line with organizational goals.
  • Ensuring professionalism and empathy in all customer interactions, delivering a positive experience.

To succeed in this role, candidates must possess strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment and meet performance targets.

Qualifications

The ideal candidate will have:

  • At least 6 months of experience in a collections-related role within the BPO industry.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet performance targets.

Open to undergraduates with relevant work experience, this position offers a regular, full-time hire opportunity with Neksjob Corporation.



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