Sales Coach

3 days ago


Cebu City, Central Visayas, Philippines BIITECH SOLUTIONS Full time
Job Title: Customer Service Analyst - Sales Coach

Job Summary:

We are seeking a highly skilled Sales Coach to join our team at BIITECH SOLUTIONS. As a Sales Coach, you will play a critical role in identifying skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.

Key Responsibilities:

  • Develop and implement sales coaching programs to enhance sales performance and customer satisfaction.
  • Conduct one-on-one coaching sessions to target transferable skills and provide feedback to improve performance.
  • Design and prepare training courses and materials specific to sales motion.
  • Monitor, onboard, and set goals for teams assigned to you.
  • Provide resolution to customers based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders.
  • Create sales campaigns and drive sales campaigns based on project needs.
  • Summarize conversations while providing resolutions and maintain customer records by updating account information.

Requirements:

  • At least 3 years of experience in Sales within a BPO environment.
  • Candidates with a sales background in the telecommunications industry will also be considered.
  • Excellent communication skills - written and verbal with absence of mother tongue influence.
  • Ability to multitask, analyze, and problem-solve.
  • Team player with a willingness to help customers by taking ownership.

Working Conditions:

Rotation project shift schedule and rotation project rest day.

Location:

Cebu Filinvest Cyberzone Tower 1.

What We Offer:

  • Opportunity to work with a dynamic and innovative team.
  • Chance to contribute towards ideation for the project.
  • Professional growth and development opportunities.


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