Customer Service Sales Coach

3 days ago


Cebu City, Central Visayas, Philippines Neksjob Full time
Customer Service Sales Coach

At Neksjob, we are seeking a highly skilled Customer Service Sales Coach to join our team. As a Sales Coach, you will play a critical role in helping our sales team improve their performance and achieve their goals.

Key Responsibilities:
  • Identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
  • Use one-on-one sessions to target transferable skills and provide resolution to customers based on process knowledge and training provided.
  • Monitor, onboard, and set goals for the teams assigned to you, and design and prepare training courses and materials specific to sales motion.
  • Establish a rapport with the team and provide excellent communication skills - written and verbal with absence of mother tongue influence.
  • Create sales campaigns and drive sales campaigns based on project needs, and summarize conversations while providing resolutions.
  • Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
  • Maintain customer records by updating account information and think out of the box to contribute towards ideation for the project.

We are looking for a highly motivated and experienced Sales Coach who can work in a dynamic and innovative environment. If you have a good command over Grammar and are willing to help customers by taking ownership, we encourage you to apply for this role.



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