Desktop Support Technician

4 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
About the Role

We are seeking an experienced Desktop Support Technician to join our team at HCL Technologies Philippines Inc. This full-time role is responsible for providing high-quality technical support and troubleshooting to our customers, ensuring their computing needs are met efficiently and effectively.

Key Responsibilities

  1. Responding to incoming support requests via phone, email, or other communication channels
  2. Diagnosing and resolving a wide range of desktop, software, and hardware-related issues
  3. Providing step-by-step guidance and training to users on the proper use of software and systems
  4. Documenting all support activities and maintaining accurate records of incidents and resolutions
  5. Escalating complex issues to the appropriate teams or departments for further investigation and resolution
  6. Continuously improving processes and procedures to enhance the overall customer experience

Requirements

  1. Strong technical skills with hands-on experience in desktop support, technical troubleshooting, and customer service
  2. Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users
  3. Proven track record of providing exceptional customer service and problem-solving skills
  4. Familiarity with common desktop operating systems, productivity software, and remote access technologies
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. Certifications or training in relevant IT support disciplines would be an advantage


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