Desktop Support Technician
4 days ago
We are seeking an experienced Desktop Support Technician to join our team at HCL Technologies Philippines Inc. This full-time role is responsible for providing high-quality technical support and troubleshooting to our customers, ensuring their computing needs are met efficiently and effectively.
Key Responsibilities
- Responding to incoming support requests via phone, email, or other communication channels
- Diagnosing and resolving a wide range of desktop, software, and hardware-related issues
- Providing step-by-step guidance and training to users on the proper use of software and systems
- Documenting all support activities and maintaining accurate records of incidents and resolutions
- Escalating complex issues to the appropriate teams or departments for further investigation and resolution
- Continuously improving processes and procedures to enhance the overall customer experience
Requirements
- Strong technical skills with hands-on experience in desktop support, technical troubleshooting, and customer service
- Excellent communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users
- Proven track record of providing exceptional customer service and problem-solving skills
- Familiarity with common desktop operating systems, productivity software, and remote access technologies
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Certifications or training in relevant IT support disciplines would be an advantage
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