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Desktop Support Professional
1 week ago
About DOXA Talent
We are a leading provider of IT services, dedicated to delivering exceptional customer experiences through our talented team of experts. Our company culture values innovation, collaboration, and continuous learning.
As a Desktop Support Professional, you will play a vital role in supporting our clients' technical needs, from password resets and MFA enrolment to deploying workstations and troubleshooting technical issues.
Responsibilities:
- Provide technical support via phone, email, or chat
- Deploy workstations based on pre-built checklists
- Troubleshoot technical issues related to Windows 10/11, MacOS, Office 365, and Active Directory
- Document and track tickets using the ticketing system
- Mentor junior technicians on best practices and procedures
- Contribute to process improvements and knowledge base development