Desktop Support Specialist III

3 days ago


Manila, National Capital Region, Philippines RELX Full time

We are seeking a highly skilled and experienced Technical Expert to join our IT team as a Desktop Support Lead. The ideal candidate will provide expert-level support for desktop systems, mentor junior staff, and contribute to the development of best practices and procedures.

Key Responsibilities:

  • Participate in the resolution of end-user's desktop computer issues that may include hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
  • Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
  • Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned – hardware, software, telecommunication, business application, customer connectivity, etc.

Required Skills and Qualifications:

  • Minimum of 5 years of experience in desktop support or a related role.
  • Experience with remote desktop support tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.


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