Desktop and Server Technician
6 days ago
Job Summary
We are looking for a talented Technical Support Expert to join our team at Ayuda Business Management Solutions Inc.
The ideal candidate will have experience in supporting desktops, laptops, and servers, as well as knowledge of O365, Active Directory, and Exchange.
Responsibilities
- Troubleshoot and resolve technical issues with desktops, laptops, printers, and other connected devices
- Perform network administration functions, user account management, and Active Directory changes
- Provide excellent customer service and respond promptly to user inquiries
- Assist in creating knowledgebase articles, checklists, and FAQs
Requirements
- Knowledge of Windows desktop and server operating systems
- Experience with O365, Active Directory, and Exchange
- Familiarity with TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
- Strong problem-solving skills and attention to detail
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