Pet Care Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱4,500 - ₱7,500
Job Title: Customer Support Professional

We are seeking a highly skilled Customer Support Professional to deliver exceptional support to our clients' customers.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

  • Respond to customer inquiries via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common Marketplace concerns, including booking issues and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
  • Evaluate high-priority or sensitive issues and escalate them to senior agents or managers when necessary.
Requirements:
  • At least 2+ years of experience in a Customer Support role handling phone, email, and chat.
  • Prior experience working with Australian companies is preferred, understanding the Australian market is essential.
  • Experience in a startup environment is advantageous.
  • A genuine passion for pets will help you connect with our users who adore animals.
  • You should be able to work from home permanently.
About Us

We foster an inclusive culture embracing individuals of all backgrounds, making room for opportunities for each individual to thrive.

We value equality and celebrate every individual's contribution to our collective success and growth.

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