Client Support Associate

7 days ago


Manila, National Capital Region, Philippines S&P Global Full time

About S&P Global:

We are a leading provider of financial information and analytics solutions. Our team is responsible for delivering high-quality support services to our clients.

The Client Services Team in Manila is a key part of our global operations, working closely with clients to understand their needs and provide tailored solutions.

As a member of this team, you will be an integral part of ensuring that clients receive exceptional service and support.

This role provides a unique opportunity to develop your industry knowledge and skills, working with a wide range of clients and products.

  • Fundamental Responsibilities:
  • Provide timely and effective support to clients via phone, email, or chat.
  • Analyze client inquiries and respond with accurate and relevant information.
  • Develop a deep understanding of our products and services to effectively address client needs.
  • Collaborate with internal teams to resolve client issues and improve overall customer experience.
  • Participate in training and professional development opportunities to enhance your skills and expertise.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Exceptional Communication Skills:
  • A strong ability to communicate complex information clearly and concisely.
  • Technical Aptitude:
  • A basic understanding of technology and software applications.
  • Industry Knowledge:
  • A willingness to learn about the finance industry and our products and services.
  • Teamwork and Adaptability:
  • A flexible and collaborative approach to working with others.

Benefits and Opportunities:

At S&P Global, we value our employees and offer a range of benefits and opportunities to support your career development and well-being.

  • Continuous Learning:

  • Access to training and development programs to enhance your skills and knowledge.

  • Career Advancement:

  • Opportunities to progress within the company and take on new challenges.

  • Diversity and Inclusion:

  • A commitment to creating an inclusive and diverse workplace culture.



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