Chief Technical Operations Manager

2 weeks ago

Pasay, National Capital Region, Philippines beBeeLeadership Full time $80,000 - $120,000
About This Role

We are seeking an experienced professional to lead our technical support team. As a Technical Support Team Lead, you will be responsible for managing a team of representatives, ensuring excellent customer service, and resolving technical issues.

Key Responsibilities:
  • Develop and implement strategies to improve team performance and efficiency.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide guidance and training to team members to enhance their skills and knowledge.
  • Monitor and report on team metrics to inform strategic decisions.
Requirements:
  • Proven experience in team leadership and management.
  • Strong understanding of technical support principles and best practices.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in a technical support role.

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