Technical Expertise and Customer Service Professional

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000

Job Title: IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced, dynamic environment and is passionate about delivering exceptional technical support.

Job Description

The successful candidate will be responsible for providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively. They will troubleshoot and resolve IT problems, identifying root causes, and escalating to supplier or partner organisations as required, to minimise downtime and disruptions.

  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.

  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies.

  • Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.

  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.

  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.

  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.

Required Skills and Qualifications

  • Possess a degree in Information Technology / Computer Science, or a related field.

  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.

  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).

  • Proficiency with Microsoft Office products, particularly Excel.

  • Possess strong attention to detail and problem-solving skills.

  • Well-developed English written and verbal communication skills.

This role requires a high level of technical expertise, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide timely and effective technical support to end-users.

  • Identify and resolve IT problems, escalating as required.

  • Manage system user accounts and access permissions.

  • Log and manage IT support tickets and inquiries.

  • Provide training and guidance to end-users.

  • Monitor and maintain IT inventory.

Benefits:

  • Competitive salary and benefits package.

  • Ongoing professional development and training opportunities.

  • Opportunities for career advancement.

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter.

Application Instructions:

Applicants should submit their application through our website. Please include your resume and cover letter, outlining your relevant experience and qualifications.

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