Delinquent Account Manager

2 days ago

Bacoor, Calabarzon, Philippines beBeeAccount Full time ₱35,000 - ₱80,000
Delinquent Account Manager

This is an exciting opportunity for a skilled Delinquent Account Manager to join our team.

About the Role

The primary responsibility of this role will be to proactively manage delinquent accounts, contact customers to secure payments, negotiate repayment terms, and maintain precise account records. Your role will directly impact business outcomes while upholding top-notch customer service and compliance.

Key Responsibilities
  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
  • Organize workflow and schedule follow-ups effectively
  • Maintain accurate account records for resolution tracking
  • Achieve key performance metrics while complying with policies
Requirements

To succeed in this role, you will need:

  • A minimum of 3-5 years collections experience required, with no more than a 3-month gap in recent employment.
  • Minimum 1 year of remote work experience in previous employment.
  • Experience managing 120+ days delinquent accounts and must have BPO experience.
  • Demonstrated strong negotiation and problem-solving skills.
  • Communication skills, with excellent proficiency in English, both verbal and written.
  • Strong etiquette with phone calls, chat, email and interpersonal communication skills.
  • Experience in debt loan collection, consumer lending, or personal finance.
  • Familiarity with underwriting loans, financial statements, or payroll processes is a plus.
  • Proficiency in CRM and call center systems, with an acute attention to detail.
Benefits

We offer a competitive compensation package including:

  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms with a free physical fitness trainer
  • Exclusive lifestyle perks (hotel and restaurant discounts, and more)
  • Opportunities for employee referral incentives across the organization
  • Standard government and company benefits
  • Total of 20 annual leaves to be used at your discretion

We are committed to providing a diverse and supportive work environment that fosters growth and innovation. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply today.

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