Helpdesk Quality Improvement Lead

The Private Advertiser is seeking a seasoned IT professional to fill the role of IT Helpdesk Manager. This position is responsible for managing a team of helpdesk technicians, developing processes to improve customer satisfaction, and collaborating with the global helpdesk team.Key Responsibilities:Manage a team of helpdesk technicians to ensure efficient...

Role OverviewWe are seeking a highly skilled Helpdesk Operations Manager to lead our team of Helpdesk Analysts. This role is critical in ensuring that the team provides exceptional support and service to our employees.The ideal candidate will have at least 3 years of experience in Customer Service or as a Team Lead/Senior Agent, with a proven track record of...

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

The Client Helpdesk is responsible for assisting the Key Accounts Officer in supervising the daily operational activities in relation to the services being provided to the members. He/She will be providing administrative and operations support. The Client Helpdesk works together with the PS Recruiters, Coordinators and Generalists to provide high quality and...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements and ensure that client inquiries are...

Key ResponsibilitiesProvide effective and efficient customer service for all enquiries arriving into the Helpdesk, via telephone, chat, email and websites.Proactively seek to improve the service offered by the Helpdesk, through developing personal skill sets, efficient working practices and use of technology.To identify complaints and potential complaints...

About Our TeamThe Client Helpdesk is a vital part of our team, responsible for assisting the Key Accounts Officer in supervising daily operational activities. We work together with PS Recruiters, Coordinators, and Generalists to provide high-quality assistance to our members.Job ResponsibilitiesProviding administrative and operations support to ensure...

Key ResponsibilitiesThe Helpdesk Operations Specialist will be responsible for developing strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded. You will also be responsible for managing end-to-end helpdesk processes and maximizing the use of our systems and technologies, ensuring effective...

Key Accountabilities:The Healthcare Quality Analyst role requires a high level of expertise in quality assurance, analytical skills, and ability to identify service improvement opportunities.Main Tasks:Audit Execution: Conduct thorough audits of helpdesk interactions to ensure adherence to company standards and policiesPerformance Evaluation: Evaluate...

The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...

Key Performance Indicators:The success of this role will be measured by key performance indicators such as audit results, customer satisfaction ratings, and team collaboration.Main Responsibilities:Audit and Compliance: Conduct regular audits of helpdesk interactions and assess compliance with company standards and policiesPerformance Monitoring: Monitor and...

Sagility Philippines B.V. Branch Office optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.Job Description:The CI Lead will focus on Process Improvement, Technical Expertise, Performance Management, and Visual...

Job DescriptionWe are looking for a skilled Technical Support Representative to join our team at Datamatics. As the primary point of contact for users calling our Helpdesk Support hotline, you will be responsible for addressing hardware and application support queries and issues reported to the support desk.Take ownership and responsibility of issues from...

Under the supervision of the Helpdesk Supervisor, this key position is expected to respond to inquiries and requests for assistance in a timely manner within the organization's computer systems. Responding to technical concerns may include providing remote and desk-side support in mostly Windows and Microsoft environment.DUTIES AND RESPONSIBILITIES:Receives,...

We're seeking a skilled Helpdesk Technician Lead to join our team in Quezon City, Metro Manila.This full-time role involves providing technical support to end-users, ensuring their IT-related needs are promptly addressed.Your responsibilities will include:Providing first-line technical support and troubleshooting for various IT-related issuesResponding to...

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...

About the RoleThis is an exciting opportunity to join our team as a Customer Service Team Lead Specialist. As a key member of our customer-facing team, you will be responsible for leading and managing a team of Helpdesk Analysts to deliver exceptional support and service to our employees.You will have at least 3 years of experience in Customer Service or as...

Job SummaryWe are seeking a Helpdesk and Technical Services Associate to join our team at Cognizant Technology Solutions Philippines Inc. This individual will provide exceptional support to internal teams, ensuring the smooth operation of our software systems.The ideal candidate will have a strong technical background, excellent communication skills, and a...

Job Title: Helpdesk/Tech AssistantClient: US-Based Restaurant ChainEmployment Type: Full-TimeWork Location: Onsite – Tuguegarao City, Cagayan, PhilippinesWork Schedule: Graveyard Shift – Tuesday to Saturday, 12:00 AM – 9:00 AM (Philippine Time). Must be willing to work during holidays as needed.Job OverviewElite Virtual Employment Solutions (EVES) is...

**About the Role:**i-Consultancy Pte Ltd is seeking an experienced Helpdesk Engineer to join our team. The successful candidate will be responsible for providing technical support to end users and ensuring the smooth operation of our computer systems and networks.**Key Tasks:**Assisting end-users with technical queries and issues.Identifying and resolving...