Care and Client Services Director

3 hours ago

San Fernando, Central Luzon, Philippines beBeeClinical Full time ₱1,200,000 - ₱1,400,000
Senior Clinical Operations Manager

The Senior Clinical Operations Manager will act as the key representative for enterprise clients, ensuring exceptional delivery of clinical services. This role bridges client expectations with internal clinical standards and operational excellence.

Key Responsibilities
  1. Client Management & Reporting (30%):
    • Serve as the primary clinical point of contact for assigned enterprise clients.
    • Own the delivery and quality of monthly clinical reports and insights.
    • Track SLAs and proactively address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  2. Clinical Service Oversight (30%):
    • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  3. Clinician Management & Quality (30%):
    • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
    • Monitor session quality, flag performance issues, and provide developmental feedback.
  4. Cross-Functional Collaboration & Projects (10%):
    • Collaborate with other teams on improvements to service experience and workflows.
    • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
    Qualifications:
  • Masters Degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.

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