Expert Customer Support Specialist

3 days ago

Caloocan City, National Capital Region, Philippines beBeeAdvocate Full time $60,000 - $80,000
Technical Support Advocate

  • We are seeking an experienced Technical Support Advocate to provide hands-on technical troubleshooting and support to our customers, partners, and colleagues.
  • The ideal candidate will have a strong analytical mindset and be able to diagnose and resolve technical issues efficiently.

Key Responsibilities:
  • Provide technical support via phone, email, and chat
  • Respond promptly to customer inquiries in accordance with SLAs
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes
  • Participate in training to enhance skills and knowledge
  • Share knowledge with the team and assist in training new members
  • Deepen understanding of client products and services
  • Ensure customer satisfaction through prompt responses

Requirements:
  • At least 3+ years of technical support experience, primarily supporting via email and chat
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences and exceeding expectations
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills, conveying tone appropriately
  • Creative problem-solving abilities
  • Excellent judgment and empathy

Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Training & Development

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