Chief Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time $100,000 - $120,000
Technical Support Engineer Position

About Our Company

This is a dynamic organization that leverages predictive analytics to transform medical data into actionable insights, enabling healthcare professionals to streamline workflows and enhance patient care efficiency.

Job Overview

  • Serve as the primary point of contact for customers, delivering exceptional support and troubleshooting assistance.
  • Collaborate closely with Product, Engineering, and Sales teams to ensure customer satisfaction and optimize the platform.
  • Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
  • Provide top-notch customer support via email, chat, and video calls to a global customer base.
  • Troubleshoot technical issues and deliver swift, effective solutions to ensure customer success.
  • Partner with internal teams to address customer pain points and drive platform improvements.
  • Maintain and update support documentation and knowledge bases for both internal and external use.
  • Advocate for customer needs by providing valuable feedback to enhance platform functionality and services.

The Ideal Candidate

  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.
  • Flexible to work US hours, including shifting schedules and weekends, to meet customer needs.

What We Offer

  • Fully Remote Work Set-Up
  • Competitive compensation package.
  • Opportunity to be part of a pioneering team.

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