Merchandise Claims Resolution Expert

2 days ago

Manila, National Capital Region, Philippines beBeeClaims Full time ₱35,000 - ₱40,000
Remote Claims Investigator

The Home-Based Claims Specialist role involves investigating and resolving customer claims related to branded merchandise.

  • A highly proficient communicator in both spoken and written English is required.

Responsibilities include:

  • Managing incoming customer claims is a key responsibility.

  • Collaboration with cross-departmental teams, including production, art, sales, shipping, and customer service is essential.

  • Customer communication and resolution execution are critical aspects of the job.

  • Documentation and reporting of claims outcomes and communications are necessary.

  • Quality feedback loop identification and escalation are also crucial.

We seek candidates with:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation is required.

  • Strong analytical and investigative skills are necessary.

  • Excellent verbal and written communication abilities are required.

  • Ability to handle sensitive situations professionally and empathetically is essential.

  • High attention to detail and strong organizational habits are necessary.

  • Familiarity with promotional products lifecycle and customization methods is beneficial.

  • Proficiency in ERP and CRM systems used in the promotional products industry is preferred.

This role offers a dynamic work-from-home setup, company equipment provided, internet stipends, HMO coverage, PTO credits, service incentive leaves, career skills training courses, and a people-centered culture focused on personal and professional growth.

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