Current jobs related to Customer Operations Manager - Manila, National Capital Region - Manila Water Company, Inc.

  • Global Process Manager

    37 seconds ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About Global Process Manager Inc.We are a leading provider of marine provisions and stores with a significant market share. Our company is committed to digital transformation, offering 24/7 global online sourcing and logistics to our customers worldwide.We strive to reduce our environmental impact while providing responsible solutions and services to our...

  • Customer Service Operations Specialist

    22 hours ago

    Manila, National Capital Region, Philippines FIRSTMAC OPERATIONS CENTER PTY LTD-PHILIPPINE BRANCH Full time

    Job OverviewWe are seeking a highly motivated and organized individual to join our Brisbane Operations team as a Customer Service Specialist. The successful applicant will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded. This is an exciting opportunity for someone who is...

  • Customs Operations Manager

    5 days ago

    Manila, National Capital Region, Philippines Life Interiors Full time

    At Life Interiors, we are committed to delivering exceptional furniture and homewares to our customers. As a fast-growing e-commerce brand, we require an experienced Customs Operations Manager to oversee the smooth movement of goods across borders.Job DescriptionThis role is critical to our operations as we continue to expand our footprint in the e-commerce...

  • Accounting Manager

    7 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Qualification:Bachelor's degree in Accounting or equivalent work experience requiredMaster's degreeCertified Public Accountant (CPA)At least 8-10 years' relevant work experience3-5 years Managerial experienceShipping, Transportation or Logistics experience is a plusExperience in planning, developing and managing the finances of a businessExperience...

  • ERP Test Management

    7 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Sales Leadership Role

    4 minutes ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Welcome to Global Process Manager Inc., a leader in the marine supply industry.We offer a range of products and services to our customers worldwide, with a focus on innovation and customer satisfaction.Our company is committed to reducing our environmental impact and providing responsible solutions to our clients.We have a diverse team of over 1,800...

  • Contract Management Expert

    7 days ago

    Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    What We OfferAs a Contract Management Expert at Shell Business Operations - Manila, you will have the opportunity to work on complex commercial operations projects that drive value to our customers. You will be part of a dynamic team that is passionate about delivering exceptional results and making a real impact on our business.In this role, you will be...

  • Commercial Operations Specialist

    7 days ago

    Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    About the JobWe are looking for a highly skilled Commercial Operations Specialist to join our team at Shell Business Operations - Manila. In this role, you will be responsible for managing a portfolio of contracts and handling new demands assigned to Class of Business and category/categories according to Category Management Contracting and Procurement (CMCP)...

  • Customer Service Operations Manager

    2 days ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Job DescriptionWe are seeking an experienced Customer Service Operations Manager to lead our Customer Service Operations team. As a key member of our team, you will be responsible for overseeing and managing both technical and non-technical customer support functions.The ideal candidate will have at least 3 years of experience in a customer service role,...

  • Customs Operations Manager

    6 days ago

    Manila, National Capital Region, Philippines Michael Page Full time

    About Michael PageAs a global leader in the Transport & Distribution industry, our client is seeking a skilled Customs Team Lead to join their Logistics department. With a focus on efficient operations and compliance with local and international customs regulations, this role presents an exciting opportunity for a career-driven professional.Job...

  • Strategic Procurement Manager

    22 hours ago

    Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    **About the Role**">We are seeking a highly skilled Strategic Procurement Manager to join our team at Shell Business Operations - Manila.">The successful candidate will be responsible for managing a portfolio of contracts, aggregating third-party spend, and developing sourcing strategies to optimize Shell's buying power.">Main Responsibilities:">Manage...

  • Customer Service Operations Manager

    7 days ago

    Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    About the RoleJMP TWIN EAGLE Manpower and Allied Services Inc. is hiring a Front Office Supervisor to manage daily operations and staff activities.Key ResponsibilitiesManage front desk operations, supervise staff, and ensure customer satisfaction.Respond to guest inquiries, resolve complaints, and handle special requests effectively.Maintain accurate...

  • Operational Analytics Expert

    7 days ago

    Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full time

    Operational Analytics Expert Job DescriptionWe are seeking an Operational Analytics Expert to join our team. This role involves leading the reporting cycle, creating presentation decks for stakeholders, and providing analytics to guide Operations in managing their KPIs.Responsibilities:Lead the reporting cycle, which includes data mining, report creation,...

  • Junior Channel Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:Assist Senior Channel Account Managers with partner account management tasks, including maintaining partner relationships, tracking key performance metrics, and supporting business development activities.Monitor and analyze partner revenue performance, identifying opportunities for growth and areas needing improvement.Support partner...

  • Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines Icebreaker Full time

    Career Opportunities at IcebreakerJob Description:We are seeking a seasoned Operations Manager - Global Customer Experience to lead our Customer Support Operations team. As a key member of our leadership team, you will be responsible for developing and executing strategies to enhance customer satisfaction and resolution rate.The ideal candidate will have a...

  • Operations Analytics Professional

    40 seconds ago

    Manila, National Capital Region, Philippines Transworld Systems Customer Services Philippines LLC-Branch Office Full time

    Key Responsibilities:Employee Management: Manage employee information and agent scheduling processes to optimize workforce utilization and productivity.Data Analysis: Utilize data analytics to forecast and track performance metrics, identifying areas for improvement and implementing changes to enhance business outcomes.Reporting and Monitoring: Provide...

  • Customer Experience Operations Manager

    6 days ago

    Manila, National Capital Region, Philippines Lazada Full time

    We are seeking a highly motivated and experienced Ecommerce Operations and AI Integration Lead to join our team at Lazada. This role will be responsible for driving leadership and execution in processes, initiatives, and functionality as related to the Customer Care platform including artificial intelligence products.The ideal candidate will have a strong...

  • Australian Customer Service Representative

    22 hours ago

    Manila, National Capital Region, Philippines FIRSTMAC OPERATIONS CENTER PTY LTD-PHILIPPINE BRANCH Full time

    Join Our TeamWe are FIRSTMAC OPERATIONS CENTER PTY LTD-PHILIPPINE BRANCH, a leading provider of financial services. Our mission is to deliver exceptional customer experiences through innovative solutions and outstanding service. We are committed to building long-term relationships with our clients, based on trust, reliability, and expertise.About the RoleWe...

  • Global Salesforce Platform Manager

    6 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job OverviewAs a Salesforce Technical Support Specialist at Global Process Manager Inc., you will play a vital role in delivering exceptional support services to our users. Your primary focus will be on managing support tickets, collaborating with the Super User team, and maintaining the Salesforce platform.Main Responsibilities:Ticket management: Utilize...

  • Test Quality Manager

    7 days ago

    Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    Job Summary:Our Quality Assurance Staff plays a critical role in ensuring the highest standards of quality and excellence in our customer interactions. As a key member of our QA team, you will observe and document customer behavior, assess interactions and documentation, and conduct audits to evaluate performance.Responsibilities:Monitor customer...

Customer Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Manila Water Company, Inc. Full time
Job Overview

We are seeking a highly skilled and experienced Customer Data and Call Center Manager to join our team at Manila Water Company, Inc. This key role is responsible for overseeing the effective operations of the Call Center, ensuring seamless customer service quality and complaints resolution.

Responsibilities
  • Contact Center Management: Manage the daily activities of the Contact Center, including transaction accuracy, coaching of agents/team leaders, and attention to erroneous ticket creation.
  • Transition Planning: Oversee a smooth transition to a new contact center after contract end, ensuring no disruption in business operations and meeting customer concerns within standard service levels.
  • Critical Ticket Reporting: Report critical tickets to the leadership team in a timely manner, providing accurate causes and resolutions to upper management.
  • Performance Reviews: Conduct regular performance reviews of contact center agents, monitoring their progress and implementing necessary improvements.
  • Training and Development: Plan and execute training sessions for contact center agents on customer handling, documentation, and ticketing procedures.
  • Policy Cascading: Communicate new policies and procedures to the contact center team, ensuring they understand and implement them effectively.
  • Business Continuity: Collaborate with the contact center management to plan and implement business continuity schemes.
  • Cost-Effectiveness Analysis: Conduct benchmarking with other service providers to ensure cost-effectiveness and recommend changes as needed.
  • Data Analysis: Analyze data on customer complaints and escalate issues promptly, raising alarms when necessary.
  • Customer Communication: Engage directly with customers to acknowledge escalated complaints, addressing their concerns in a timely manner.
  • System Adjustments: Implement system adjustments as requested by the Service Area and CRM users, ensuring seamless communication and ticket management.
  • Ticket Management: Assist in updating, closing, and cancelling tickets, ensuring accurate record-keeping.
  • Financial Management: Monitor and settle contact center and other customer channel billings accurately and on time.
  • SMS Management: Coordinate SMS blast requests from the Service Areas, scheduling activities according to implementation dates.