Technical Support Specialist

3 days ago

Davao City, Davao, Philippines beBeeInfrastructure Full time ₱800,000 - ₱1,200,000
Job Overview

We are seeking a highly skilled IT Infrastructure Support Engineer to join our team. As an IT Infrastructure Support Engineer, you will be responsible for providing technical support and troubleshooting services to internal customers on development tools used in both software and hardware engineering groups.

This role operates under the principles of Agile methodology and involves working closely with software and hardware development engineers and managers. We emphasize automation in every step as we transition our complex flagship product toward a continuous integration and continuous delivery DevSecOps model.

Key Responsibilities
  1. Assisting internal customers on development tools used in both SW and HW engineering groups
  2. Troubleshooting IT incidents affecting engineering development
  3. Collaborating with various core IT teams on infrastructure improvement projects
  4. Performance benchmarking, monitoring key systems and services, and automating metrics collection processes
  5. Maintaining technical support documentation
Requirements
  1. Must be able to work during weekends on rotations and flexible hours
  2. 3+ years of related experience with a bachelor's degree related to information technology
  3. Experience with Python, Groovy, Perl, Bash, and PowerShell
  4. Working knowledge in GitHub and Jira
  5. Working knowledge in different types of RDBMS (PostgreSQL preferred)
  6. Working knowledge of Windows administration
  7. Strong customer service skills with previous HelpDesk experience
Bonus Skills
  1. Experience with CloudBees CD/RO
  2. Proficiency in various Source Control Management systems (e.g., Git, AccuRev, ClearCase, SVN)
  3. Expertise in Kubernetes deployment and compute virtualization technologies such as VMWare
  4. Familiarity with Azure and AWS cloud computing
  5. Knowledge of FlexLM License management
  6. Background in Software Build and Release processes
About Us

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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