Customer Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱25,000 - ₱40,000

Customer Support Professional

We are seeking a talented Customer Support Professional to provide top-notch support and ensure seamless experiences during interactions with our organization. This exciting opportunity involves handling customer inquiries via phone, email, and chat regarding our services.

Responsibilities:
  • Handle customer inquiries via phone, email, and chat regarding our services
  • Provide clear and accurate information to customers about our processes and services
  • Assist in scheduling and confirming appointments for our services
  • Document customer interactions and follow up on outstanding issues
  • Resolve customer complaints and issues in a courteous and timely manner
  • Maintain a thorough understanding of our services and procedures
  • Collaborate with team members to improve service delivery and customer satisfaction
Requirements:
  • A high school diploma or equivalent; further education in customer service or communications is a plus
  • A minimum of 1 year experience in customer service or a related field
  • Exceptional communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Able to work in a fast-paced environment and manage multiple tasks
  • Proficient in using customer service software and Microsoft Office Suite
  • Availability to work flexible hours, including evenings and weekends if necessary

This is a great opportunity for individuals who enjoy working with customers and providing excellent service.

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