Customer Service Ambassador
3 days ago
We are a leading IT services company that provides end-to-end solutions to our clients. As a Customer Service Representative at Datamatics Careers, you will be part of a team that delivers exceptional customer experiences.
Job SummaryThe successful candidate will be responsible for handling customer inquiries and resolving issues through various communication channels. They will work closely with the sales team to upsell and cross-sell products and services.
Key Responsibilities:- Handle high volumes of customer calls, chats, and emails in a timely and professional manner.
- Provide excellent customer service by responding to customer inquiries and resolving issues efficiently.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Meet or exceed performance targets, including call handling time, resolution rates, and customer satisfaction scores.
- Excellent verbal and written communication skills.
- Minimum 1 year experience in a similar role, preferably in a call center environment.
- Able to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills and ability to think critically.
- A competitive salary package of PHP 27,000 - 30,000 per month.
- Monthly incentives based on performance.
- HMO coverage effective day 1.
- Premium pay for night shift and overtime work.
As a Customer Service Representative at Datamatics Careers, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
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