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Experience Manager

1 week ago

Angeles City, Central Luzon, Philippines Sutherland Full time

At Sutherland, we're driven by a passion for delivering exceptional customer experiences. As a key member of our team, you'll play a pivotal role in shaping the way we interact with our clients.

Job Overview

We're seeking an experienced professional to join us as a Customer Experience Manager. This is an exciting opportunity to leverage your skills and expertise in driving customer-centric initiatives and ensuring seamless client relationships.

Key Responsibilities
  • Collect and analyze customer feedback to identify areas for improvement and inform strategic decisions.
  • Develop and implement effective solutions to address customer concerns and drive positive outcomes.
  • Collaborate with cross-functional teams to ensure alignment and consistency in customer engagement strategies.
Requirements
  • Creative problem-solving skills and experience in marketing, organizational development, or customer experience.
  • Proven project leadership skills, attention to detail, and excellent written communication skills.
  • Ability to inspire others and influence without authority.
  • Passion for learning and staying up-to-date on industry trends.