Experience Enhancement Leader

6 days ago


Angeles City, Central Luzon, Philippines Sutherland Full time
Key Responsibilities:
  • Customer Feedback Management: Collect and analyze customer feedback from internal and external channels to identify opportunities for improvement.
  • Compliance and Project Management: Ensure compliance with key initiatives, track complaints, report on status, and manage projects to prevent or mitigate issues for future customers.
  • Positive Experience Creation: Build a positive experience by tracking and disseminating best practices that result in a measurable reduction in negative comments.


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