Experience Enhancement Leader
6 days ago
- Customer Feedback Management: Collect and analyze customer feedback from internal and external channels to identify opportunities for improvement.
- Compliance and Project Management: Ensure compliance with key initiatives, track complaints, report on status, and manage projects to prevent or mitigate issues for future customers.
- Positive Experience Creation: Build a positive experience by tracking and disseminating best practices that result in a measurable reduction in negative comments.
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Learning Experience Leader
1 week ago
Angeles City, Central Luzon, Philippines Humanly (humanly) Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Learning Experience Leader
5 days ago
Angeles City, Central Luzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Customer Experience Leader
6 days ago
Angeles City, Central Luzon, Philippines TaskUs Full timeAbout UsWe are a global leader in providing next-generation customer experience to fast-growing technology companies. Our cloud-based infrastructure enables us to serve clients across various sectors.With over 45,000 employees worldwide, we offer a diverse and inclusive work environment. Our teams cater to various industries including social media,...
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Remote Team Leader
12 hours ago
Angeles City, Central Luzon, Philippines PrimeSync Solutions Full timeAbout the job Remote Team Leader (Remote/WFH- Philippines)Are you an experienced Team Leader with a background in the BPO industry? Prime Sync Solutions is seeking a talented individual to join our remote team. If you have a passion for leadership, excellent communication skills, and a track record of success in leading teams to achieve performance targets,...
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Visual Experience Leader
7 days ago
Angeles City, Central Luzon, Philippines Flexi Finance Full timeRequirementsYou must be passionate about generating innovative ideas and contributing to the success of our projects.Fresh graduates are encouraged to apply.You should be proficient in Adobe Creative Suite, including Photoshop, Illustrator, XD, Premiere, and After Effects.BenefitsWe offer a collaborative and transparent work environment.Quality is...
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Enhancing Customer Support through Quality Assurance
13 hours ago
Angeles City, Central Luzon, Philippines TalentPop App Full timeTalentPop App: Enhancing Customer ExperiencesWe are a premier e-commerce company dedicated to delivering outstanding customer experiences. Our team is passionate about providing exceptional service, and we are seeking a skilled Customer Service Quality Assurance Specialist to join us.Key ResponsibilitiesEvaluate and enhance the quality of customer...
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Team Leader
2 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Team Leader to contribute to...
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Team Leader
5 days ago
Angeles City, Central Luzon, Philippines Mass Markets Full timePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Team Leader to contribute to delivering...
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Sales Team Leader
6 days ago
Angeles City, Central Luzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Transformation Leader
6 days ago
Angeles City, Central Luzon, Philippines Sutherland Full timeCompany OverviewSutherland is a leading provider of digital transformation solutions, leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to drive business success.Job DescriptionWe are seeking a highly skilled Transformation Leader to join our team. As a key member of our leadership team, you will be responsible for...
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Team Leader
3 days ago
Angeles City, Central Luzon, Philippines MCI Full timeJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Team Leader to contribute to...
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Team Leader
12 hours ago
Angeles City, Central Luzon, Philippines MCI Full timeFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Team Leader to contribute to delivering exceptional...
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Performance Enhancement Manager
6 days ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeGrowth and RecognitionWe offer a supportive work environment that fosters career growth and recognition. Enjoy yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches. At Clark Outsourcing, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We...
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Customer Experience Leader
4 days ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeAbout the Role:This is an exciting opportunity to join our team as a Lead - RTA and play a key role in delivering exceptional customer experiences.You will be responsible for:Monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity SIRMonitoring service...
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Customer Experience Manager
5 days ago
Angeles City, Central Luzon, Philippines Mass Markets Full timeJob Description:Company Overview:MCI is a leading provider of Business Process Outsourcing (BPO) solutions, delivering tailored services to meet the diverse needs of our clients.We specialize in creating industry-leading customer experiences and driving optimal performance through innovative solutions.Job Summary:The Team Leader will contribute to delivering...
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Quality Coach for Customer Experience
2 days ago
Angeles City, Central Luzon, Philippines Majorel Full timeAbout UsMajorel is a global leader in customer experience and content services. We believe that exceptional customer experiences drive business success and we're looking for talented individuals like you to help us achieve this vision.The Quality Coach will be responsible for ensuring that our client's customers receive high-quality service by developing and...
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Store Performance Leader
1 day ago
Olongapo City, Central Luzon, Philippines Jollibee Group of Companies Full timeThe Jollibee Group of Companies is hiring a Store Performance Leader to drive business growth and excellence in our stores.About the RoleThe Store Performance Leader is responsible for developing and executing strategies to improve store performance, drive sales, and enhance customer satisfaction.Leads cross-functional teams to implement process improvements...
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Organizational Development Director
7 days ago
Angeles City, Central Luzon, Philippines MCI Full timeAbout the Company: At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.About the Role: As an Organizational Development Director at MCI, you will be responsible for leading organizational development initiatives to enhance business...
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Workforce Manager Leader
6 days ago
Angeles City, Central Luzon, Philippines Majorel Full timeWe are a global leader in content services, trust & safety, and customer experience. Our comprehensive east-to-west footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. Our domain expertise includes...
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Quality Assurance Manager Lead
11 hours ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full timeJob Overview:The Universal Access and Systems Solutions Inc. seeks a seasoned leader to oversee the quality assurance processes, ensuring high standards in customer interactions and compliance with company policies.This role involves managing a team of QA analysts, analyzing performance data, and collaborating closely with operations to enhance customer...