Digital Banking Resolution Expert
5 days ago
Hunter's Hub Inc. is a cutting-edge digital banking company that prioritizes innovation and customer satisfaction. We strive to create seamless user experiences through our mobile applications.
Job Summary
This role is ideal for a motivated individual who can effectively resolve technical issues and collaborate with various stakeholders. As a Technical Support Officer, you will play a crucial part in ensuring our customers receive top-notch service.
Main Responsibilities:
- Identify and resolve technical problems related to our mobile app
- Coordinate with our tech partners and internal teams to expedite issue resolution
- Stay up-to-date with the latest ticketing systems, problem management techniques, and incident resolution best practices
Essential Skills:
* Minimum 3 years of experience in technical support, preferably in mobile apps or digital banking
* Thorough understanding of incident management, L1, L2, and L3 support, severity levels, and ticket escalation procedures
* Strong analytical and problem-solving skills, allowing you to efficiently troubleshoot complex issues
Bonus Points:
* Experience with Root Cause Analysis and triage processes
* Effective communication skills for interacting with technical and non-technical stakeholders
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