Technical Support Expert

18 hours ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time $45,000 - $60,000
About Us

At our organization, we strive to deliver top-notch support services to our clients. Our team of experts is dedicated to providing seamless experiences through cutting-edge technology and innovative solutions.

We're looking for a skilled Technical Support Specialist to join our ranks. In this role, you will:

  • Provide expert technical assistance via live chat and tickets, ensuring customer satisfaction and exceeding expectations.
  • Simplify complex issues into actionable steps, making it easy for customers to troubleshoot and resolve problems on their own.
  • Collaborate with various teams and projects to enhance the customer experience based on evolving needs.
  • Contribute to the development of AI-powered systems, like Kodee, to deliver more intuitive and efficient support.

To be successful in this position, you'll need:

  • Fluency in English (C1 or native level).
  • Experience in customer support, preferably in tech or SaaS environments, with a track record of delivering exceptional solutions.
  • Exceptional communication skills and a strong understanding of web hosting fundamental concepts.

You'll enjoy a range of benefits, including:

  • 360 Growth: Unlimited learning opportunities, global conferences, and access to industry-leading resources.
  • Freedom & Responsibility: Flexible working hours and the ability to contribute from home.
  • Wellness Simplified: Company-provided sick days and recharge leave.
  • Work Hard, Party Hard: Celebrate milestones and recognize hard work with company events.

This role requires someone who is adaptable, proactive, and passionate about delivering exceptional customer experiences. If you're ready to take your career to new heights, apply today

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