Service Excellence Training Director

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Monroe Consulting Group Full time

**Job Description:**

We are seeking a highly experienced training professional to lead the development and implementation of training programs for our front of house teams. As a Restaurant Front of House Training Head, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our front of house staff.

The ideal candidate will have a strong background in hospitality training, with a proven track record of developing and delivering effective training programs. They will be able to analyze training needs, design engaging training content, and evaluate program effectiveness.

### Key Responsibilities:

  • Training Needs Analysis (TNA):
  • Assess skills gaps and performance challenges within the front of house team.
  • Evaluate training alignment with business goals, trends, and customer expectations.
  • Prioritize training areas based on urgency and impact.
  • Training Design / Career Planning:
  • Develop comprehensive training programs for all front of house roles.
  • Implement a range of training formats, including in-person, online, and on-the-job training.
  • Create career progression paths and provide mentorship opportunities for staff development.
  • Training Administration / Evaluation:
  • Manage training logistics, scheduling, and resource allocation.
  • Collect feedback and track performance metrics to assess training effectiveness.
  • Document training activities for compliance and improvement.

### Requirements:

  • Bachelor's degree in Culinary, Hospitality, or a related field.
  • Minimum 5 years of experience in a leadership role within front of house operations or a similar position in the hospitality or restaurant industry.
  • Proven ability to conduct training needs analysis, develop training modules, and design instructional programs.


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