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Director of Front of House Training

2 weeks ago

Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time

The Standard Hospitality Group is seeking a highly skilled and experienced F&B Training Director to lead the development, implementation, and management of training programs that ensure exceptional service standards, operational efficiency, and employee engagement within our Restaurant Front of House teams.

The ideal candidate will be a key player in driving our customer service culture by equipping our Restaurant Front of House teams with the necessary skills, knowledge, and tools to excel in their roles.

The F&B Training Director will work closely with our Operations Leadership, HR, and senior management to align training efforts with business goals and ensure consistency across all customer-facing roles.

  • Key Responsibilities:
  • Training Needs Analysis (TNA): Identify skill gaps through performance data, feedback, and audits. Align training initiatives with business goals, industry trends, and customer expectations. Prioritize training areas based on impact and urgency.
  • Develop structured training programs for Front of House, ranging from new hires to leadership. Utilize various training formats, including in-person, online, and on-the-job training. Provide career progression opportunities, mentorship, and leadership development.
  • Training Administration & Evaluation: Oversee logistics, scheduling, and track performance metrics. Collect feedback, assess knowledge retention, and ensure compliance with company standards. Implement and manage the LMS for tracking progress, certifications, and assessments.

Requirements:

  • Bachelor's Degree in Culinary, Hospitality, or a related field.
  • Minimum of 5 years in a leadership role within F&B Operations or a similar position in the hospitality or restaurant industry, preferably with experience in top hotel chains or renowned restaurants.
  • Proven expertise in conducting Training Needs Analysis (TNA), developing training modules, and designing instructional programs.
  • Strong skills in strategic analysis, identifying issues, and implementing effective action plans to resolve challenges.
  • Comprehensive understanding of the full training and development cycle, from needs assessment to post-training evaluation.
  • Experience in creating and implementing audit processes to ensure training effectiveness and compliance.
  • Excellent analytical skills and influential facilitation abilities to drive team engagement and performance, with a strong focus on customer service excellence.
  • Proficient in MS Office suite and online learning tools, including Learning Management Systems (LMS).