Product Service Ambassador

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000
Customer Support Specialist

Motion is building a comprehensive work platform for businesses. Our AI-powered solution streamlines various tasks and workflows.

Our unique approach sets us apart from other solutions. We embed our agents natively within the platform, enabling them to complete work with full access to data, context, and workflows.

As a tech-savvy individual, you'll be immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities:
  • Address customer inquiries through our support channels, adhering to service-level agreements
  • Leverage our knowledge base to efficiently address common customer queries
  • Identify and escalate technical issues, prioritizing customer satisfaction
  • Contribute to refining customer operations to enhance our support offerings and bolster customer retention and revenue
  • Serve as a bridge between customers and product/engineering teams, channeling critical feedback
Required Skills and Qualifications:
  • Proficient written and spoken English
  • Experience in customer support or a related field
  • Commitment to a 40-hour workweek
  • Genuine enthusiasm for delivering exceptional customer service
  • Independence and adaptability in a remote setting
  • Analytical and critical thinking abilities
  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
Benefits:
  • Competitive compensation with structured pay reviews
  • Clear pathways for advancement and internal growth
  • A collaborative and innovative working atmosphere
  • Respect for your time with a swift interview process

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