The Ultimate Customer Service Experience

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,000,000
Customer Experience Specialist

The Opportunity:

We are seeking a highly skilled and empathetic customer experience specialist to join our team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect?

  • One of the fastest-growing and most innovative DTC brands in the world.
  • Highly experienced founders team with multiple successful projects and over $700M+ in collective experience.
  • A great self-improvement-driven culture of top A-players in their respective fields.
  • We're here to perform and have a great time while doing it.
  • 100% remote and micromanagement-free.

Job Responsibilities:

  1. Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.
  2. Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  3. Stakeholder Management: Collaborate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.
  4. Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record.
  5. Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes.

Required Skills and Qualifications:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service

Benefits:

  • Fast-paced and dynamic work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package

Others:

As a customer experience specialist, you will be responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued.

You will collaborate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.

You will think critically and proactively to solve complex problems, taking ownership of issues from start to finish.

And you will meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record.

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