Senior Benefit Advisor

1 week ago

Cavite City, Calabarzon, Philippines beBeeEmployment Full time $60,000 - $94,000
Benefits Specialist Role

This role is pivotal in our organization, requiring a client-facing professional to provide employer support for benefit inquiries from assigned customers in North America.

The ideal candidate will have excellent analytical and problem-solving skills, with 3+ years of experience in US benefits. A high school diploma or equivalent is required, with a bachelor's degree in business, human resources, or a related field desired.

The Benefits Specialist III will be responsible for:

  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.

Required Skills and Qualifications

  • Excellent communication skills, both verbal and written, in English are mandatory.
  • Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.

What's in it for you


This role offers an opportunity to thrive both in your career and personal life. Our focus is on supporting you to be the best version of yourself, with excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

We encourage individuals to apply based on their passions, with a commitment to community impact, including volunteer days and our charity.

Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.

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