Customer Service Technician

1 week ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Representative Job Description
Job Overview

We are seeking a highly motivated Technical Support Representative to join our team. This individual will be responsible for providing top-notch technical support to customers via phone, chat, or email.


Key Responsibilities:
  • Provide first-level technical support and troubleshooting assistance to customers.
  • Assist customers with hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions to resolve their technical concerns.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams as needed.

Required Skills and Qualifications:
  • Bachelor's degree or equivalent experience in a related field.
  • Excellent communication and customer service skills.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Previous tech support or IT helpdesk experience is a plus.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and dynamic work environment.

Working Conditions:
This role operates in a professional office environment. The employee will be required to sit/stand for long periods while using a computer and telephone headset.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from diverse candidates. All applicants must have the right to work in the country where the job is based.
Disclaimer
The information contained in this job description is subject to change without notice. We reserve the right to revise this job description at any time.

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