Leading Service Technician

2 days ago

Tarlac City, Central Luzon, Philippines beBeeFireAlarmSystem Full time $50,000 - $70,000
Job Title: Fire Alarm System Expert

We are seeking a highly skilled and experienced professional to oversee daily operations, manage service calls, and coordinate technicians for our fire alarm systems. The ideal candidate will possess strong technical expertise in fire alarm systems, ensuring accurate issue diagnosis and effective resolution planning.

Key Responsibilities:
  • Manage incoming service calls and schedule appointments with customers.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers on service schedules and technician status.
  • Assess fire alarm system issues remotely and determine appropriate action.
  • Decide whether to dispatch a technician or offer troubleshooting guidance.
Required Skills and Qualifications:
  • Minimum 1 year of hands-on experience with fire alarm systems.
  • Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Strong verbal and written communication skills for effective customer interactions.
  • Organizational skills to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Problem-solving skills to determine service requirements quickly.
  • Experience using scheduling and service management software.
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields.
  • Previous experience managing a service department or team.
  • Familiarity with industry regulations and compliance standards.

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