Digital Sales Professional

4 days ago

Iloilo City, Western Visayas, Philippines beBeeCareer Full time ₱2,016,000 - ₱3,012,000
Customer Success Specialist

We are seeking a highly motivated and customer-focused professional to join our team in a Remote Customer Success Specialist role. This position involves providing exceptional support to customers throughout their shopping experience, while actively contributing to sales goals and retention efforts.

This is an opportunity for someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions.

Key Responsibilities
  • Customer Support: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Assistance: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Technical Requirements
  • Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
  • Personal PC or laptop with a minimum i5 processor.

As a member of our team, you will have the opportunity to grow professionally and personally in a supportive and collaborative culture. If you're ready to make a difference while working from home, we would love to meet you.

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