Account Growth Manager

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeClient Full time ₱384,000 - ₱480,000
Job Description

This role puts you at the forefront of revolutionizing virtual assistance services. As a Business Development Lead, you'll be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, bridging the gap between clients and VAs to ensure seamless partnerships, building lasting relationships with clients while preventing churn, and creating pathways for assistant growth and development.

Your Day-to-Day Impact:

  • Clinical Partnership Excellence
    • Lead engaging video calls with international clients
    • Build deep client relationships by understanding their business goals and challenges
    • Handle client feedback and translate it effectively to the VA team
    • Prevent client churn - be the first line of defense when clients consider leaving
    • Identify expansion opportunities when clients need additional VAs or services
    • Onboard new clients and set expectations for successful VA partnerships
  • Virtual Assistant Team Leadership
    • Coach and develop a team of 5-8 virtual assistants working for your client accounts
    • Bridge communication gaps between clients and VAs when misunderstandings occur
    • Handle VA performance issues through coaching, training, or recommending replacements
    • Coordinate task assignments and ensure VAs are meeting client expectations
    • Provide professional development to help VAs grow and better serve clients
    • Manage VA scheduling, performance tracking, and career development
  • Bridge & Problem-Solving Excellence
    • Resolve conflicts when clients and VAs have communication breakdowns
    • Facilitate replacements when client-VA matches aren't working out
    • Course-correct relationships when VAs feel micromanaged or clients feel underserved
    • Translate business needs from clients into actionable guidance for VAs
    • Present solutions that benefit both clients and virtual assistants

You will be a perfect fit for this role if you have proven EA/VA experience, client management experience, leadership/supervisory experience, excellent English communication skills, and business acumen. Your superpowers should include relationship building, strategic thinking, natural mediation, growth orientation, detail focus, and problem-solving skills.

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